Sales Contacts and Team


Jan 05 2016

 Sales and New Business Department

 

GK

Gundars Kulups
Vice President Sales
Gundars holds Master of Science degree in Information Technologies from Riga Technical University. Previous experience include the positions of a sales director at DEAC (data center operator),  and Key account manager at Nexum. He is with the Company since 2016.
 
LK
 
New Product and Technologies Manager
Līvs holds Master of Science degree in Electronic Engineering from Riga Technical University. Previous experience includes the positions of a Process Engineer, NPI Project Manager, Technical Manager at HansaMatrix. He is with the Company since 2005.

 

Customer Service in Parogre

 
DR
 
Customer Project and Account Manager
Previous experiences include the positions of Executive Director at Post Service and Field Sales Executive at Arrow Electronics. She is with the Company since 2012.
 

AM

Customer Project and Account Manager
Atis holds Master of Science degree in Telecommunications from Riga Technical University.Previous experiences include the positions of Product and Marketing manager at Reelight Baltic and Project Manager at Riga technical University. He is with the Company since 2012.
 

Customer Service in Ventspils

 

RZ

Customer Project and Account Manager
Robert holds Master degree in Translation and philology from Latvian University. Previous experiences include the positions of manager at Seatrans. He is with the Company since 2007.

 GM

Customer Project and Account Manager
Previous experiences include the position of Managing Director in "Eko Mājas", SIA. He is with the Company since 2014.

 

 

Customer Service Philosophy

Good customer service doesn’t just happen. We believe it is important that we commit to effective customer service, understand its objectives and follow certain principles.

Customer service in our organization is committed with full focus on main objectives, which creates value to customers – competence, on time delivery, quality, and economical cost. 

 

Core Principles in Customer Service 

Proactivity – causing something to happen rather than waiting to respond to it after it happens

Accuracy – providing accurate diagnosis and solutions to issues that the client has risen

Timeliness – resolving all issues as quickly as possible, and providing timely status updates when complex or time-consuming issues arise

Professionalism – maintaining professional tone and courtesy in  communication with clients and team members

Advocacy – customer service team is the client’s voice inside of the company -our clients are the only reason we are in business

 

All News

Contacts

Sales and New Business

Customer Relations
Lielirbes iela 17a-10, Riga,
LV-1046, Latvia
Phone: +371 6780 0003
Fax: +371 6504 9087
E-mail: sales@hansamatrix.com

 

Riga product engineering site

HansaMatrix Innovation, SIA
Lielirbes iela 17a-10, Riga,
LV-1046, LATVIA
Phone: +371 6755 0500
Fax: +371 6504 9087
E-mail: info@hansamatrix.com

Pārogre manufacturing plant

HansaMatrix AS
Akmenu iela 72, Ogre
LV-5001, LATVIA
Phone: +371 6504 9088
Fax: +371 6504 9087
E-mail: info@hansamatrix.com


Ventspils manufacturing plant

HansaMatrix Ventspils, SIA
VATP-1, Ventspils
LV-3602, LATVIA
Phone: +371 6362 0900
Fax: +371 6362 0901
E-mail: info@hansamatrix.com